Hubdoc did not shut down.
Search results will tell you Hubdoc shut down. It did not. hubdoc.com is live, Xero still sells it, and the 2026 copyright is on the page. What actually happened is narrower and more useful to know: the automatic fetch that logged into supplier and bank portals on your behalf was retired on 27 April 2022, and the product has not kept pace since.
Every Hubdoc fact on this page was read from their own site and confirmed on August 21, 2026. Sources are linked beside each one.
What Hubdoc charges
Read from their own pages on the date below. Open any source and check it.
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hubdoc.com is live and marketing the product, with a 2026 copyright notice and no shutdown notice anywhere on the page.
hubdoc.com checked 2026-08-21
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Hubdoc is sold through Xero rather than priced on its own page, so what it costs depends on the Xero plan it is attached to.
hubdoc.com checked 2026-08-21
What Hubdoc does well
This section is here because a comparison that only lists faults is not a comparison.
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Hubdoc still does what its home page says: it takes documents by photo, email forward, or upload, extracts supplier name, amount, invoice number, and due date, and creates transactions in Xero and QuickBooks Online with the source document attached.
hubdoc.com checked 2026-08-21
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Direct fetch connections built on real supplier APIs were kept and continue to operate, so fetch did not disappear entirely.
“Currently, we have APIs with Bank of America, Wells Fargo and Stripe, and these will continue to operate.”
blog.xero.com checked 2026-08-21
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For a firm already paying for Xero, Hubdoc is bundled rather than a separate line item, which is a real reason to keep using it.
hubdoc.com checked 2026-08-21
Where it falls short
Stated as facts with sources, not as opinions about the company.
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Xero retired standard fetch connections, the ones that logged into supplier portals for you, on 27 April 2022. New ones stopped being available on 31 January 2022.
“we've made the difficult decision to retire standard fetch connections on 27 April 2022”
blog.xero.com checked 2026-08-21
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Hubdoc holds 3.3 out of 5 across 232 reviews on Xero's own app store, with 28% of them at one star.
apps.xero.com checked 2026-08-21
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Hubdoc extracts header fields such as supplier, amount, invoice number, and due date. Its own home page does not describe line-item extraction.
hubdoc.com checked 2026-08-21
What LedgerBox does differently
Each of these is something the product does today. Prices come from the same plan definitions the pricing page reads.
- Documents arrive by email, per client
- Each workspace gets its own forwarding address. A client forwards a statement or a bill to it and the document enters the pipeline with no upload step, which is the part of the fetch workflow that was actually load-bearing.
- Clients upload to a portal instead
- The client portal gives each client a branded page to upload documents to, on your own subdomain. That replaces chasing a portal login with asking the client once.
- Flat pricing, not per client
- Plans are priced on pages processed, with unlimited users and unlimited clients on every one. Starter is $17 a month billed yearly for 60 pages.
- Statements are read line by line
- LedgerBox extracts every transaction row from a statement and checks the sum against the statement's own opening and closing balances, then flags anything it cannot verify for review.
Side by side
The Hubdoc column carries the facts sourced above. The LedgerBox column carries what the product does today.
| What is being compared | Hubdoc | LedgerBox |
|---|---|---|
| Still operating | Yes | Yes |
| Automatic portal fetch | Retired 27 April 2022 | Never offered |
| Direct supplier API fetch | Bank of America, Wells Fargo, Stripe | Not offered |
| Email forwarding intake | Yes | Yes, one address per workspace |
| Client upload portal | Not offered | Yes, branded, on your subdomain |
| Statement line items | Not described | Every row, checked against balances |
| Published review score | 3.3 out of 5, 232 reviews, on the Xero app store | 3.8 out of 5, 2 reviews, on G2 |
Questions people ask
Is Hubdoc shut down?
No. hubdoc.com is live, carries a 2026 copyright, and is still marketing the product, and Xero still lists it on the Xero App Store. Claims of a Hubdoc shutdown circulating in competitor blog posts are not supported by either source.
What actually changed with Hubdoc?
Xero retired standard fetch connections, which logged into supplier and bank portals on your behalf, on 27 April 2022, and stopped new ones on 31 January 2022. Direct fetch built on supplier APIs continued, and Xero named Bank of America, Wells Fargo, and Stripe as the ones that would keep operating.
Why does Hubdoc have a low rating?
Hubdoc sits at 3.3 out of 5 across 232 reviews on Xero's own app store, with 28% one star. The recent one star reviews name disconnections from Xero and weak extraction. That is Xero's own review data on Xero's own store, not a third-party summary.
What replaces the Hubdoc fetch workflow?
The two intake paths that do not need a portal login. Each LedgerBox workspace has an email address clients forward documents to, and the client portal gives each client a branded page to upload to. Pricing is per page processed with unlimited clients, not per client.
Sources and next steps
Prices and terms change. If one of these pages now says something different from what is written above, the page above is wrong and we want to know.
Pages this was read from
Where to go next
- Pricing Pages, plans, and the unlimited user and client policy.
- Trust What happens to an uploaded document and who processes it.
- Email forwarding How a forwarded document enters the pipeline.